Frequently Asked Questions About Our Plumbing Services.
What if I need to change my pickup time?
Use your order link or contact support to request a new slot as early as possible. We’ll adjust the schedule based on available pickup and delivery times.
Can I book recurring cleanings?
You can place new orders anytime through the same online system. Subscription or monthly plans can be added later as optional features if needed.
How long does the cleaning process take?
Most orders move through pickup, cleaning, and delivery within the agreed time window. Exact timing depends on how many pairs and which services you select.
Which payment methods do you accept?
You can pay securely online using major cards and Stripe, plus supported digital wallets. Payment is completed during checkout before we schedule your pickup.
How do I track my order status?
After booking, you receive a tracking link or login where you can see every stage. Status updates move from pickup to cleaning, drying, and final delivery.
Do you offer deep cleaning or restoration?
Our premium services include deep cleaning, interior care, and protection coatings. For leather and boots, we can also handle conditioning and stain treatments.
What is included in a basic sneaker clean?
A basic clean covers exterior cleaning, lace cleaning, and light stain removal. We also deodorize your sneakers so they feel fresh to wear again.
Can I upload photos of my shoes before booking?
Yes, you can upload clear “before” photos when placing your order. This helps our team understand the condition and focus on problem areas.
What types of shoes do you clean?
We work with sneakers, dress shoes, and boots in a variety of materials. Each pair is treated with methods suited to its specific fabric and finish.
How does pickup and delivery work?
Book a pickup online, choose a date and time, and add your address. Our team collects your shoes and returns them after cleaning at the scheduled time.
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