Privacy and Policy

Introduction

This Privacy Policy explains how Austin SHOE SPA we collects, uses, and protects your information when you visit our website, create an account, or use our shoe cleaning and restoration services.
By using our website or booking any service, you agree to the practices described in this Privacy Policy.

Who we are

Austin SHOE SPA provides professional cleaning, care, and restoration services for sneakers, dress shoes, and boots, including online booking, pickup and delivery, and order tracking.
If you have any questions about this Privacy Policy, you can contact us at:

Business name: Austin SHOE SPA / 360 Shoe Care

Email: shoespa360@gmail.com

Address: Austin, Texas

Information we collect

We collect information that you provide directly and information that is collected automatically when you use our website.

Information you provide

• Contact details: name, email address, phone number.
• Account details: login credentials if you create an account.
• Order details: footwear type, selected services, notes about condition, and any photos of your shoes that you upload.
• Pickup and delivery details: addresses, preferred dates and time slots, and any delivery instructions.
• Payment information: we may receive limited information about your payment method from our payment processor (such as last 4 digits, card type, transaction ID), but full card details are handled by the payment provider, not stored on our servers.
• Support messages: any messages, inquiries, or feedback you send via contact forms, email, or chat.

Information collected automatically

When you visit our website, we may automatically collect:

Device and usage data: IP address, browser type, device type, operating system, pages visited, time spent on pages, and referring URLs.

Cookies and similar technologies: small files stored on your device to remember your preferences, keep you logged in, and help analyze site usage.

How we use your information

How we use your information

We use your information to:

• Provide our services, including booking, pickup, cleaning, restoration, delivery, and order tracking.
• Communicate with you about your orders, confirmations, status updates, reminders, and customer support.
• Process payments and prevent fraud, in cooperation with our payment providers.
• Improve our website, services, user experience, and internal operations.
• Send you service-related announcements, updates, and—where permitted—promotional offers or newsletters (which you can opt out of).
• Comply with legal obligations and enforce our terms and policies.

Legal bases (if applicable)

If you are located in the European Economic Area (EEA), the United Kingdom, or a region with similar laws, we process your personal data based on:

• Performance of a contract (to provide services you request and manage your orders).
• Legitimate interests (to improve our services, prevent fraud, keep our website secure, and communicate with you about similar services).
• Consent (for certain cookies, marketing communications, or optional features where consent is required by law).

You can withdraw consent at any time where applicable, but this will not affect processing already carried out.

Cookies and tracking technologies

We may use cookies and similar technologies to:

• Keep you logged into your account and maintain your session.
• Remember your preferences and previous selections (for example, footwear type or location).
• Analyze website traffic and usage to improve performance and design.
• Support marketing or analytics tools provided by third parties.

You can typically control cookies through your browser settings. Disabling certain cookies may affect the functionality of the website or booking flow.

How we share your information

We do not sell your personal information. We may share your information with:

• Service providers and partners: hosting providers, payment processors, email/SMS providers, analytics tools, and other technical vendors who help us operate the website and deliver services.
• Delivery staff or logistics partners: limited information such as name, address, and contact details necessary to complete pickup and delivery.
• Professional advisors: lawyers, accountants, or auditors when reasonably necessary for business operations or legal compliance.
• Authorities and legal requests: when required by law, court order, or to protect our rights, safety, or property, or that of our customers and the public.
• Business transfers: if we are involved in a merger, acquisition, sale of assets, or similar transaction, your information may be transferred as part of that process.

All service providers are expected to handle your information securely and use it only for the purposes we specify.

Data retention

We keep your personal information only as long as necessary to:

Provide our services and manage your orders and account.

Comply with legal, tax, and accounting requirements.

Resolve disputes and enforce our agreements.

Order history, invoices